Anna Pickard
Bug Fixes & Minor Improvements, Writ Large (aka Humorous Self-Flagellation and the Multiple Benefits of Being Old On The Internet)
Somehow, improbably, the release note — that little space used by apps to describe their latest updates – has become a remarkable, human way for the creators of software to communicate with their users, and Slack (where Anna words*) has been at the forefront of the movement to turn that microcopical nugget of technical documentation very few people bother reading into (basically) a new literary genre. This little revolution didn’t happen by accident though: it’s the result of a fortunate series of events, a short list of values about how to behave as a company, and a long trail of people feeling out what it means to be oneself on the interweb.
*intentional