Webstock '18: Janet Hughes - Digital government: reasons to be cheerful

Janet Hughes

Digital government: reasons to be cheerful

Governments all over the world are struggling to keep up with the digital age. Some are trying; many are failing. That means services that don’t work for users, and institutions that are ever-more disconnected from the people they are supposed to serve. Why do government transformation efforts fail, and where is there cause for hope and cheer in the face of all the doom and gloom?