Millions of Americans interact with government services every day. Veterans apply for benefits. Students compare financial aid options. Small business owners seek loans. Too often, outdated tools and complex systems make these interactions cumbersome and frustrating. Sometimes they simply don’t work.
Government’s failure to deliver digital services that work is disproportionately impacting the very people who need it most. But this is no longer a problem confined to the concerns of government. The growing dichotomy between the beneficiaries of the tech revolution and those it’s left behind is one of the greatest challenges of our time — it’s impacting our politics, our culture, and our institutions.
How do we help reform our organizations and institutions to do better? How do we use our communities skill sets–and our own individual energy–to “be the change?”
Join Haley Van Dyck for lessons from the United States Digital Service–a “start-up” she built inside the White House to help make government services better–on creating change inside large organizations and using your skillsets for good.