Webstock '10: Esther Derby - State of the Art Management

Esther Derby

State of the Art Management

"The biggest problem that most any company in the Western world faces is not its competitors, nor the Japanese. The biggest problems are self-inflicted, created right at home by management that are off course." W. Edwards Deming. Deming said it years ago, and there's ample evidence that managers in many organization are still off course. We could continue to lament the sorry state of management; but I'm not so interested in that. If management are off course, what course should they be on? If managers are to succeed in building companies that deliver valuable software, they need to see the system, work on the work, and out lean the competition. In this talk, I'll outline how managers can do all three.