From the mid-90s to 2010, the concepts of what we think of as modern UX underwent massive growth and shifts in understanding and practice. It started with providing primitive but mind-boggling abilities to access global information and actions on the world wide web, first via personal PCs, and then via personal mobile devices. 10 years after the iPhone was released, we realize we have been both witness and influencers to stunning changes in how people live and interact world-wide.
In roughly that same time period, voice-driven interactions have moved from niche uses to what seems to potentially be a similar sea change. Perhaps we are on the cusp of the third major digital inflection in the span of a generation, and if so, we need to again reframe our thinking of UX practice and impact. This talk will suggest ways we might think about how that arc of digital UX both continues on a logical trajectory, as well as diverges and even jumps to new points of departure.